ShareFile consist out of two different storage location, the Citrix Managed and the Customer Managed. The first one, the Citrix Managed storage location is hosted by Citrix in their public cloud. The second one, the Customer Managed storage location is hosted by the customer in his own datacenter. In this article I’ll go into the backup and restore procedures for the Customer Managed StorageZone.
Recycle Bin / Retention
Before I’ll go into the backup and restore process, let me clarify how ShareFile processes deleted files and folder. Every file being uploaded to ShareFile is registered in the ShareFile Metadata. In case of a customer managed StorageZone, the ShareFile cloud only contains the metadata, but not the actual files. These files are stored within your datacenter. When a file or folder is deleted from ShareFile it will be kept in the recycle bin for 7 days, within these 7 days its very easy to recover files. After 7 days the deleted files and folder are purged from the recycle bin and permanently deleted from the persistent storage folder. Unfortunately the 7 days recycle bin retention time cannot be changed, it’s hard coded.
The 7 Days Recycle Bin retention time is hardcoded at this time