While setting up the first ShareFile StorageZone Controller you need to enter a Passphrase. The Passphrase will be used to protect your file encryption key (SCKeys.txt) which is located in the CIFS root folder. Without the Passphrase you won’t be able to add additional StorageZone Controllers, reinstall or recover the current StorageZone or create configuration backups. A running StorageZone controller will still work fine, but you can’t make any changes. I can’t stress out the importance of this passphrase!
Be sure to archive the ShareFile Passphrase and encryption key (SCKeys.txt) in a secure location đŸ™‚ !
Of course you will archive the ShareFile Passphrase and encryption key (SCKeys.txt) in a secure location, but in case the ShareFile Passphrase gets lost Citrix won’t be able to help. According to the eDocs and ShareFile support the Storage Zone should be considered as lost.
Citrix support won’t be able to recover your Passphrase!